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| 01803 207121 | |
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Referral to the Ombudsman
Where the customer is still dissatisfied after stage 3, he/she can refer the complaint to Local Government Ombudsman.
If the customer has referred the complaint direct to the Ombudsman without it having been processed through the Council’s Corporate Complaints System, the Ombudsman should pass the complaint back to the Council to investigate. If he/she so wishes, once the complaint has been through the Council’s Corporate Complaints System, the customer can then refer the complaint back to the Ombudsman.
A leaflet produced by the Ombudsman entitled 'Complaint about the Council?' is available at our Connections offices. Alternatively, you can contact the Ombudsman direct at:
Local Government Ombudsman
The Oaks No 2
Westwood Way
Westwood Business Park
Coventry
CV4 8JB
Tel: 024 7682 0000
Fax: 024 7682 0001
Email enquiries@lgo.org.uk
Web: www.lgo.org.uk
Service Standards
The council will acknowledge receipt of any complaint within 5 working days and endeavours to resolve Stage 1 complaints within 10 working days of receipt. The council aims to resolve Stage 2 and Stage 3 complaints within 25 working days of receipt.
Related Documents
To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.