| Children's Services Torbay Council Oldway Mansion Torquay Road Paignton TQ3 2TE | |
| csenquiries @torbay.gov.uk | |
| 01803 208208 | |
| 01803 208225 | |
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School Related Complaints
Since the 1st September 2003 governing bodies must have in place a procedure to deal with complaints about the school and what it provides for its pupils. A separate procedure exists for addressing complaints about the curriculum. If you have a compliant you will need to contact the school for a copy of its procedure.
Complaints about the school curriculum
Section 409 of the Education Act 1996 requires all Local Authorities (LA's) to have arrangements for handling complaints about the actions of governing bodies and LA's in respect of the curriculum in schools and colleges.
You may use this complaint procedure if you believe that either the LA or the governing body are failing:
- to provide the National Curriculum in the school or for a particular child
- to follow the law on charging for school activities
- to offer only approved qualifications or syllabuses
- to provide religious education and daily collective worship
- to provide the information that they have to provide
- to carry out any other statutory duty relating to the curriculum
- or are acting unreasonably in any of the above cases
Other ways to complain
We hope our Complaints Procedure will help you to make your concerns known to us whenever you feel unhappy with our services. As well as using our formal complaints procedure you may wish to write to:
- The Strategic Director for Children
- Your Local Councillor
- Your Member of Parliament
- The Local Government Ombudsman
Related Documents
To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.
Related Documents
Curriculum Complaints Procedure
Curriculum Complaints Procedure - Summary
Model School Complaints Procedure
To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.