Our latest figures relating to visits and calls received by the Connections Offices and the Call Centre.
| Total calls answered excluding automated payments | 11,285 | | | | | |
| Average wait in queue (seconds) | 150 | | | | | |
| Customers served - Torquay | 5,244 | | | | | |
| Customers served - Paignton | 1,569 | | | | | |
| Customers served - Brixham | 742 | | | | | |
| Email Responses | 931 | | | | | |
| Calls answered within (seconds) | 15 | | | | | |
| Total calls answered excluding automated payments | 12,873 | 11,456 | 12,535 | 10,286 | 12,028 | 10,361 |
| Average wait in queue (seconds) | 55 | 51 | 80 | 84 | 71 | 100 |
| Customers served - Torquay | 3,950 | 3,288 | 3,481 | 2,985 | 3,513 | 3,399 |
| Customers served - Paignton | 2,231 | 2,008 | 2,438 | 2,088 | 2,113 | 1,672 |
| Customers served - Brixham | 1,087 | 1,101 | 1,024 | 945 | 1,027 | 894 |
| Email Responses | 716 | 587 | 625 | 605 | 768 | 673 |
| Calls answered within (seconds) | 15 | 15 | 15 | 15 | 15 | 15 |
| Total calls answered excluding automated payments | 12,126 | 11,679 | 10,713 | 10,853 | 11,285 | 7,181 |
| Average wait in queue (seconds) | 113 | 178 | 176 | 227 | 145 | 81 |
| Customers served - Torquay | 4,168 | 4,787 | 4,332 | 4,319 | 3,428 | 3,660 |
| Customers served - Paignton | 1,874 | 1,655 | 1,682 | 1,682 | 1,521 | 826 |
| Customers served - Brixham | 953 | 886 | 871 | 871 | 868 | 477 |
| Email Responses | 895 | 864 | 760 | 997 | 937 | 513 |
| Calls answered within (seconds) | 15 | 15 | 15 | 15 | 15 | 15 |
| Total calls answered excluding automated payments | 11,329 | 10,354 | 13,339 | 9,544 | 9,868 | 9,805 |
| Average wait in queue (seconds) | 144 | 129 | 150 | 145 | 175 | 211 |
| Customers served - Torquay | 4,310 | 4,121 | 4,857 | 3,753 | 4,315 | 4,899 |
| Customers served - Paignton | 2,287 | 2,083 | 2,586 | 1,791 | 2,123 | 2,152 |
| Customers served - Brixham | 1,044 | 922 | 1,198 | 822 | 1,043 | 1,112 |
| Email Responses | 427 | 344 | 537 | 304 | 523 | 592 |
| Calls answered within (seconds) | 15 | 15 | 15 | 15 | 15 | 15 |
| Enquiries resolved at 1st point of contact* | 90.39% | 88.37% | 85.62% | 72.77% | 59.19% | 53.97% |
| Total calls answered excluding automated payments | 9,452 | 10,684 | 10,544 | 10,351 | 10,785 | 8,736 |
| Average wait in queue (seconds) | 192 | 140 | 127 | 75 | 76 | 70 |
| Customers served - Torquay | 4,408 | 3,947 | 4,482 | 4,017 | 4,018 | 3,141 |
| Customers served - Paignton | 2,128 | 1,992 | 2,222 | 2,024 | 1,954 | 1,603 |
| Customers served - Brixham | 1,078 | 993 | 1,019 | 997 | 991 | 836 |
| Email Responses | 604 | 773 | 622 | 608 | 545 | 481 |
| Calls answered within (seconds) | 15 | 15 | 15 | 15 | 15 | 15 |
| Enquiries resolved at 1st point of contact* | 36.30% | 33.45% | 31.99% | 29.61% | N/A | N/A |
| Total calls answered including automated payments | 13,515 | 11,257 | 14,792 | 11,865 | 11,364 | 13,431 |
| Average wait in queue (seconds) | 52 | 50 | 47 | 123 | 117 | 102 |
| Customers served - Torquay | 3,960 | 4,349 | 4,251 | 4,399 | 4,012 | 4,554 |
| Customers served - Paignton | 1,711 | 1,752 | 1,733 | 1,787 | 1,621 | 2,031 |
| Customers served - Brixham | 916 | 992 | 821 | 1,039 | 930 | 1,142 |
| Calls answered within (seconds) | 15 | 15 | 15 | 15 | 15 | 15 |
| Enquiries resolved at 1st point of contact | 91.72% | 91.11% | 91.88% | 86.91% | 84.90% | 86.70% |
| Total calls answered including automated payments | 14,047 | 20,533 | 35,772 | 17,002 | 15,034 | 12,646 |
| Average wait in queue (secs) | 162 | 187 | 205 | 90 | 75 | 115 |
| Customers served - Torquay | 4,567 | 4,291 | 5,052 | 4,277 | 4,121 | 3,347 |
| Customers served - Paignton | 1,937 | 1,859 | 2,308 | 2,046 | 2,039 | 1,504 |
| Customers served - Brixham | 958 | 1,008 | 1,341 | 1,023 | 926 | 778 |
| Calls answered within (secs) | 15 | 15 | 15 | 15 | 15 | 15 |
| Enquiries resolved at 1st point of contact | 88.40% | 89.81% | 66.85% | 83.96% | 87.97% | 90.04% |
