Our aim is to have an accessible, dynamic website that meets the needs of our citizens.  We will endeavour to provide accurate, up-to-date information that can be accessed by the public whether self-serving, via our contact centres or face to face at an office.

Our site will be accessible to all and adhere to Government guidelines and standards

We will endeavour to ensure that this website remains accessible to all, at all times, and have included an Accessibility page to help you navigate through the site.

For those who do not have access to a computer at home or school, etc., Viewpoint terminals are available in our Libraries.

Wherever possible Plain English has been used, rather than 'Council speak', so that you can understand the content from a single reading.  Further information about the Plain English Campaign can be found on their website.

By working with our public, community and voluntary sector partners we will aim to ensure that the appropriate information can be accessed through our web site, through the Devon Portal or via external links to other web sites.

All of our web pages are updated by individual departments on a regular basis according to the service provided.  We will endeavour to provide information on all of Torbay Council's services and keep this information as up to date as possible and available to you 24/7.

Our website has been designed with our citizens in mind, and not Torbay Council's structure, in the hope that you can find the relevant information quickly and easily without having to know which department deals with that particular service.  If you have any suggestions with regard to the navigation and structure of this site please complete our feedback form and we will take your suggestions and comments on board.

All emails will be responded to within 10 working days.  Sometimes we will need longer to obtain an answer to your query.  If this is the case we will acknowledge your correspondence within 5 working days, tell you who is dealing with your enquiry and advise you of when you will receive a full reply.  We will use plain language and avoid using any unnecessary jargon.

Our website is monitored on a regular basis by the Web Team and individual departments.  We collate statistics on a monthly basis and use these statistics to ensure the information we are providing on our website is appropriate to our citizens' needs.