Torbay Council

Lighting

Torbay Council is responsible for the maintenance of street lighting. The council maintains more than 16,800 street lights and illuminated signs throughout the bay to ensure that we reduce the risk of night-time accidents, improve public safety and conserve energy on a continuous basis.
These services are achieved by a maintenance and inspection program which covers the vast majority of street lights within the county.

in the box below to find your nearest street lighting:

Fault Reporting

When contacting us please describe the nature and location of the fault in as much detail as possible.  It is useful if you leave your contact details should one of our engineers need to clarify the exact location of a fault. Click on the link in Do It Online to report a fault online.

Fault Reporting via SMS Text Messaging


You can now report a faulty street light using SMS Text Messaging: Just text - LIGHT and the following details in a maximum of 160 characters to 07786 202800 (Standard network charges apply).
You can also report the following faults via this service using the LIGHT prefix:

Repairs

If a street light is damaged it may be dangerous, especially if any wiring can be seen. You should not attempt to help by covering up or touching the wires. Please contact us immediately so that we can make it safe as quickly as possible.
We aim to attend to emergencies within two or 24 hours depending on the severity of the fault. Almost all straight forward repairs will be completed within five calendar days.
Sometimes a fault is due to a failure in the electricity supply. In these cases the repair is not directly under our control and we have to instruct the Western Power Distribution Board to carry out the necessary work. This could take up to three weeks.



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