Referral to the Ombudsman

• Service Information
• Service Standards

Where the customer is still dissatisfied after  stage 3, he/she can refer the complaint to Local Government Ombudsman .

If the customer has referred the complaint direct to the Ombudsman without it having been processed through the Council’s Corporate Complaints System, the Ombudsman should pass the complaint back to the Council to investigate. If he/she so wishes, once the complaint has been through the Council’s Corporate Complaints System, the customer can then refer the complaint back to the Ombudsman.

A leaflet produced by the Ombudsman entitled 'Complaint about the Council?' is available at our Connections offices.  Alternatively, you can contact the Ombudsman direct at:

       Local Government Ombudsman
       PO Box 4771
       Coventry
       CV4 0EH

• Tel: 0300 061 0614 or 0845 602 1983
• Fax: 024 7682 0001
• Email enquiries@lgo.org.uk
• Text: ‘call back’ to 0762 480 3014
• Web: www.lgo.org.uk 

Service Standards

The council will acknowledge receipt of any complaint within 5 working days and endeavours to resolve Stage 1 complaints within 10 working days of receipt. The council aims to resolve Stage 2 and Stage 3 complaints within 25 working days of receipt.

Related Websites

• Local Government Ombudsman 

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