Under the Data Protection Act 1998, we have a legal obligation to protect your personal information. We take appropriate security measures to safeguard your data and apply security standards and controls to prevent any unauthorised access to it. We also undertake to only hold your information for as long as is necessary for providing a service to you.
No name, address or specific user details are recorded from site visits and we will not attempt to identify individuals from such information unless necessary to investigate a breach of law or regulation. We do not pass on your details to any third party or government department unless you give us the permission to do so or the law requires/permits it.
Circumstances where Torbay Council will attempt to identify your personal details are:
- In the event of an investigation when a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s or Torbay Council website logs.
- If you request information, submit an application under Freedom of Information for access to personal information Freedom of Information, or make a formal complaint.
If you choose to complete any of our online forms, we will use your personal information to deal with your request. This may mean we need to pass your details on to third party service providers who are contracted to Torbay Council in the course of dealing with your request. These third parties are obliged to keep your details securely and use them only to fulfill the request.
If you have any concerns or questions relating to Data Protection or this Privacy Statement then please contact Information Governance.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These are small files known as cookies. They cannot be used to identify you personally.
There are 4 types of cookies that we use:
These cookies allow us to count the number of visitors to our website, and to see how they use it. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works.
These cookies remember your preferences everytime you visit our website (i.e. language, font size, etc.).
These cookies are essential as they help our website function properly. They enable you to complete our online forms, make a payment, submit applications, etc. They do not contain any personal information.
You can find out more about our Cookie Use, including specific details for each cookie and how long it is retained on your device.
Should I disable cookies?
We recommend you allow the cookies set by this website as they help us provide a better service. If you do not want to receive cookies from this website:
- select Cookie Settings under the Privacy Settings in your Browser Options
- add our Domain (www.torbay.gov.uk) to the list of websites you do not want to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
Please note: If you choose to disable cookies then our applications will not work. Therefore, in order to get the best out of our website you will need to ensure that you allow cookies.
You can find more information on cookies on the All About Cookies website.
- Email: email@example.com
- Tel: 01803 207247
- Fax: NA