Torbay Supporting People services are required to send quarterly information to Torbay Supporting People Team:
- Outcomes Monitoring Return- is used to gain information about the achievements and outcomes of clients because of Supporting People. Service providers are required to fill in a quarterly spreadsheet with information about each client who leaves a short term service. The outcomes they have achieved while in the service are measured against each support plan, only measuring outcomes where the client has an identified support need. The way of monitoring outcomes is different dependent on whether the service is short or long term. Whilst short term services only input to the spreadsheet when a client leaves the service, long term services will record outcomes for a sample of current clients each year
- Performance Indicator Return- Providers are required to fill in this return for each of their services to provide information on utilisation, client departures and throughput
- Safeguarding Monitoring Rorm- to be completed for households with a safeguarding issue/link who have finished with a short term service during the period. The aim of the safeguarding monitoring is to evidence the reduction of safeguarding risk due to Supporting People services and show how Supporting People services are used as part of the safeguarding process
The three returns above are available in the Related documents section at the bottom of the page. Returns should be sent to supporting.people@torbay.gov.uk
The Quality Assessment Framework details the standards that Supporting People services are assessed against. This was revised with a new version from April 2009. All services must meet level C of the Framework. The Quality Assessment Framework is available in the related documents section below.
A Guide on how to involve vulnerable people in services (see Related Documents) has been produced as part of Torbay's role as Regional Champions for client involvement. This guide gives ideas on how to engage with and involve clients in the planning and development of services.
The Torbay Supporting People communication and involvement strategy details how the Supporting People Team will communicate with and involve people who use services, service providers, other organisations with an interest in Supporting People (such as the Care Trust, Probation service and voluntary organisations) and the local community. This can be found in the related documents section below.
Torbay Council working in partnership with Devon and Cornwall Probation and Torbay Care Trust
Related Documents
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Outcomes Monitoring Return
Collection sheet for information about the achievements and outcomes of clients in Supporting People services- to be returned quarterly by service providers
Last updated: 20/12/2011, 9:10am (68 KB) -
Performance Indicator Workbook
Supporting People quarterly performance indicator workbook completed by services for 2011/2012
Last updated: 20/12/2011, 9:10am (684 KB) -
Safeguarding Monitoring Return
Monitoring return for Supporting People services on clients with safeguarding issues or links who have left services
Last updated: 09/11/2011, 3:44pm (35 KB) -
Quality Assessment Framework - Revised April 2009
Quality Assessment Framework used by Supporting People service providers to self assess their services for performance review.
Last updated: 22/12/2009, 3:04pm (278 KB) -
Client Involvement Toolkit
Guide by Torbay Voice on how to involve people who use services in the planning and development of services.
Last updated: 23/12/2009, 9:54am (404 KB) -
Communication and Involvement Strategy
Details of how the Supporting People programme will involve and communicate with people who use services, service providers and stakeholders.
Last updated: 22/12/2009, 1:48pm (513 KB)
Contact Housing Support Referral Hub
Connections
- Tel: 01803 208723
- Email: connections@torbay.gov.uk
- Fax: N/A
